Internet FAQ 020 - How do I check my connection using a TraceRT?
The following suggests trouble shooting you may wish to perform if your internet connection is not working.
In writing this FAQ, we assume that nothing has changed as far as machine setup or hardware.
| A more detailed test to check
your internet connection (rather than using ping) is to use a
tracert from the DOS
box. To run up a DOS box in any of the Microsoft Windows operating systems Select Start -
Run A DOS box should be displayed |
 |
| In the DOS box type
tractrt flexisoft.com (or any other domain name) |
| If the connection is
working you should see something similar to the following output
Tracing route to flexisoft.com
[216.157.11.111] If the timings are less than 200ms then the connection is good |
| If the connection is
NOT working you will see some lines that contain stars for example
9 ** ** ** 0.so-3-1-0.TL2.ATL5.ALTER.NET [152.63.38.78] This indicates that some of the packets as they travel across the internet could be getting lost. |
If necessary copy the output of the ping to the clip board and
paste it into an email to
support@flexisoft.com. We will try and interpret the output.
Try a number of tracert a number of times
(This is only available for Flexisoft Customers)
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