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Internet FAQ 019 - How do I check my connection using PING?

The following suggests trouble shooting you may wish to perform if your internet connection is not working.

In writing this FAQ, we assume that nothing has changed as far as machine setup or hardware.

A simple test to check your internet connection is to ping a domain name from the DOS box.
To run up a DOS box in any of the Microsoft Windows operating systems

    Select Start - Run
    Type command <Enter>

A DOS box should be displayed
In the DOS box type

    ping flexisoft.com

(or any other domain name)
If the connection is working you should see something similar to the following output

Pinging flexisoft.com [216.157.11.111] with 32 bytes of data:

Reply from 216.157.11.111: bytes=32 time=80ms TTL=245
Reply from 216.157.11.111: bytes=32 time=50ms TTL=245
Reply from 216.157.11.111: bytes=32 time=60ms TTL=245
Reply from 216.157.11.111: bytes=32 time=50ms TTL=245

Ping statistics for 216.157.11.111:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 80ms, Average = 60ms
If the connection is NOT working you will see something similar to the following output

Pinging 216.157.11.111 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.157.11.111:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
If the domain name (in this case flexisoft.com) can not be resolved you will get a single line saying

Unknown host flexisoft.com

If this happens try pinging the IP address if you know it.

If necessary copy the output of the ping to the clip board and paste it into an email to support@flexisoft.com. We will try and interpret the output. 
Try pinging your domain a number of times
(This is only available for Flexisoft Customers)

 

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