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Internet FAQ 018 - How do I setup mail to help reduce SPAM

Through Flexisoft you can view your email both through the web browser and through a client such as Outlook.  There is a feature in the web interface (WebMail) that can help reduce your spam.  It uses a technology called Bayesian Filtering. As you view your email you can mark it as spam and over time the mail server learns which emails to reject. This document details what you need to do in order to get the best use of Bayesian Filtering.

Log into you email through a web browser such as Internet Explorer

Use the URL mail.yourdomain.com e.g. mail.flexisoft.com or mail.mcadetroit.org or mail.memtechbrush.com

When viewing an email press the  button to move the spam to the Junk E-Mail folder.

If the folder does not exist it will create it. 

By pressing the “Mark as Spam” button you are telling the server that this is Junk email and you don’t want to see it again.  

Be careful – don’t mark valid email as Spam!

Using this feature of WebMail means that you have to preview you email prior to downloading it to your computer.   Therefore you may wish to stop your mail client from automatically downloading mail every 1 minute (or what ever setting you use). As an example, you can do this in Outlook by selecting:

Tools | Options | Mail Setup

Press the Send/Receive button

Uncheck Schedule an Automatic send/receive every 1 minute for both online and offline

Press Close to dismiss the dialog and OK to close the options

 

You will now have to manually force a download of your email using the send/Receive button. 

The work process should be

  1. View your email online
  2. Mark any spam as appropriate
  3. When happy that only valid email is in your mailbox download it using the send/receive button.

Over time you should see a noticeable reduction in spam.

Folder Auto Clean

You may be thinking that over time your Junk-E-Mail folder will become increasingly larger. This will not actually be the case.  WebMail has a feature called Auto-Clean. 

If you select Settings | My Folder Auto-Clean you will see the following screen

This shows that when the folder Junk E-Mail reaches 6MB in size it will reduce it to 4 MB

There is also a similar setting for your deleted items folder. 
The settings also applying Auto-clean to the Sent Items folder.

If you wish you can override these settings.
It is good practice to keep these values as low as possible to save taking up too much space on the server. PLEASE DO NOT DISABLE AUTO-CLEAN ON THE JUNK E-MAIL AND DELETED ITEMS FOLDERS.

Unmarking an email as Spam

If you accidentally mark an email as spam (whilst it is in the Junk E-Mail folder) you can unmark it.

Simply "check" the item of email and select "Unmark as Spam" from the drop down list.

(This is only available for Flexisoft Customers)

 

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