Restart the modem.
Remove the power supply from the
modem (this will be one of the cables in the back of the box, locate which cable leads to your mains plug and remove it from the
The lights will go out.
Wait one minute and
plug it back in again.
Wait one further minute for the
modem to restart.
Check which lights are now on.
If only the power light is showing it looks like your cable
connection is down.
If one of the lights is flashing orange then your connection may
If all lights are on then your connection is probably good.
If necessary re-check your internet
connection once more as described in
FAQ 6 - How do I check that my
internet connection is working?